Return Policy

At RMC Diecast, we are committed to ensuring our customers are satisfied with their purchases. To maintain the highest quality and protect our customers, the following return policy applies:

Eligibility for Returns

1. Return Window: Returns are accepted within 7 days of delivery. Returns requested beyond this timeframe will not be considered.

2. Condition Requirements:

   • Products must be in brand-new, unopened, and undamaged condition.

   • Pre-owned or previously used items are not eligible for returns.

3. Inspection:

   • All returned items will undergo a thorough review upon receipt.

   • Returns may be denied if the item is deemed unsellable due to damage, use, or other alterations that occurred after purchase.

Non-Returnable Items

• Products that arrive at RMC Diecast in a condition other than described (e.g., opened, damaged, or altered).

• Pre-owned items or items sold under a "final sale" condition.

Return Process

1. Contact RMC Diecast Customer Service at rmcdiecasts@gmail.com to initiate your return. Please provide:

   • Order number

   • Product details

   • Reason for return

2. If your return request is approved, you will receive instructions for sending the product back to us.

Important Notes

• Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part.

• Review Process: If the returned product does not meet the return criteria, the item will be sent back to the customer at their expense.

• Refunds: Approved refunds will be processed to the original payment method within 7-10 business days of return approval.

We appreciate your understanding and cooperation in maintaining the quality and integrity of the diecast products we resell.

For any questions, please contact us at rmcdiecasts@gmail.com.

Sincerely,
RMC Diecast Team